In accordance with article R.211-12 of the Code of Tourism, travel brochures and contracts offered by travel agents to their customers must include verbatim the following general terms from articles R.211-3 to R.211-11 of the Code of Tourism.
GENERAL TERMS OF SALE
In accordance with articles L.211-7 and L.211-17 of the Code of Tourism, the provisions of articles R.211-3 to R.211-11 of the Code of Tourism, the text of which is presented below, are not applicable to operations involving the reservation or sale of tickets for transportation that are not part of a package tour.
The organizer’s brochure, quote, proposal, and program constitute the prior information covered by article R.211-5 of the Code of Tourism. Consequently, in the absence of contrary provisions appearing on the other side of this document, the characteristics, particular terms and price of the journey as indicated in the brochure, quote, and proposal of the organizer, will be contractual as of the signing of the registration form.
In the absence of a brochure, quote, program or proposal, this document constitutes, before the signing by the buyer, the prior information covered by article R.211-5 of the Code of Tourism. It is null and void if there is no signing within 24 hours of its issuing.
In the event of a transfer of contract, the transferor and/or the transferee must first pay the resulting expenses. When these costs exceed the amounts displayed at the point of sale and those mentioned in the contractual documents, supporting documents will be provided.
Quatra Golf has subscribed with HISCOX France, 19 rue Louis Le Grand 75002 PARIS, an insurance contract guaranteeing its Professional Civil Liability.
Excerpt from the Code of Tourism.
With the exception of the exclusions provided for in paragraphs three and four of article L. 211-7, all offers and all sales of travel or holiday services lead to the delivering of appropriate documents that comply with the rules defined by this section. In the event of sales of airline tickets or tickets on regularly scheduled services that are not accompanied by package-type services linked to this transportation, the seller issues the buyer one or several passenger tickets for the entire journey, issued by the carrier or under his responsibility. In the case of transport upon request, the name and address of the carrier on whose behalf the tickets are issued must be mentioned. The separate invoicing of the various elements of a given tourism package does not absolve the seller of his obligations under the regulatory provisions of this section.
Exchanges of pre-contractual information and the providing of contractual terms are done in writing. These can be done electronically in the conditions of validity and exercising provided for in articles 1369-1 to 1369-11 of the civil code. They must mention the name or company name and address of the seller and indication of his listing in the registry provided for in article L. 141-3 or, if applicable, the name, address and indication of the registration of the federation or the union mentioned in the second paragraph of article R. 211-2.
Prior to the signing of the contract, the seller must give the consumer information about the prices, dates and other elements that constitute the services provided for the journey or holiday such as:
1° The destination, means, characteristics and categories of transport used;
2° The type of accommodations, their location, level of comfort and main characteristics, authorization and tourism rating according to the regulations or customs of the host country;
3° The meal services offered;
4° A description of the itinerary for tours;
5° The administrative and health formalities to be carried out by French citizens or citizens of another member state of the European Union or of the European Economic Area, particularly in cases involving the crossing of borders, and the deadlines for carrying these out;
6° The visits, excursions and other services included in the package or possibly available at an additional cost;
7° The minimum or maximum size of the group making it possible to carry out the journey or holiday and, if the carrying out of the journey or holiday depends on a minimum number of participants, the deadline for informing the consumer in the event of cancellation of the journey or holiday; this date cannot be set at less than twenty-one days before the departure;
8° The amount or the percentage of the price to be paid as a deposit upon signing the contract and the schedule for the payment of the balance due;
9° The conditions for revision of the prices as provided for by the contract in application of article R. 211-8;
10° The conditions of cancellation of a contractual nature;
11° The cancellation terms defined in articles R. 211-9, R. 211-10 and R. 211-11;
12° The information concerning the optional subscription of an insurance contract covering the consequences of certain cases of cancellation or of an assistance contract covering certain particular risks, such as expenses for repatriation in the event of accident or illness;
13° When the contract includes air transport services, the information, for each section of the flight, provided for in articles R. 211-15 to R. 211-18.
The prior information given to the consumer binds the seller, unless, in this information, the seller expressly reserves the right to modify certain parts of it. The seller must, in this case, clearly indicate to what extent this modification can take effect and on what elements.
In any event, the modifications made to the prior information must be given to the consumer before the signing of the contract.
The contract signed between the seller and the buyer must be written, drawn up in duplicate with one original given to the buyer, and signed by both parties. When the contract is signed electronically, articles 1369-1 to 1369-11 of the civil code apply. The contract must include the following clauses:
1° The name and address of the seller, his guarantor and his insurer and the name and address of the organizer;
2° The destination or destinations of the journey and, in the case of a holiday in stages, the various periods and their dates;
3° The means, characteristics and categories of transport used, the starting and return dates and places;
4° The type of accommodations, their location, level of comfort and main characteristics and the tourism rating by virtue of the regulations or customs of the host country;
5° The meal services offered;
6° A description of the itinerary for tours;
7° The visits, excursions or other services included in the total price of the journey or holiday;
8° The total price of the services invoiced and the indication of any possible revisions of this invoicing by virtue of the provisions of article R. 211-8;
9° The indication, if applicable, of the fees or taxes for certain services such as landing, disembarking or embarking fees at ports and airports, visitor’s taxes when they are not included in the prices of the services provided;
10° The schedule and method for payment of the price; the last payment made by the buyer cannot be less than 30 % of the price of the journey or holiday and must be made at the time of submission of the documents allowing him to carry out the journey or holiday;
11° The particular terms requested by the buyer and accepted by the seller;
12° The manner in which the buyer can submit to the seller a complaint for non-fulfillment or poor fulfillment of the contract. This complaint must be sent as early as possible, by any means allowing him to obtain a confirmation of receipt, to the seller, and, if necessary, indicated in writing, to the organizer of the journey and to the provider of the services involved;
13° The deadline for informing the buyer in the event of cancellation of the journey or holiday by the seller if the carrying out of the journey or holiday is linked to a minimum number of participants, in accordance with the provisions of 7° of article R. 211-4;
14° The conditions for cancellation of a contractual nature;
15° The conditions for cancellation provided for in articles R. 211-9, R. 211-10 and R. 211-11;
16° The specifications concerning the risks covered and the amount of the guarantees under the insurance contract covering the consequences of the seller’s professional legal liability;
17° Indications concerning the insurance contract covering the consequences of certain cases of cancellation subscribed by the buyer (policy number and name of insurer) and those of the assistance contract covering certain particular risks, particularly the costs of repatriation in the event of accident or illness; in this case, the seller must give the buyer a document specifying at least the risks covered and the risks excluded;
18° The deadline for informing the seller in the event of a transfer of the contract by the buyer;
19° The commitment to give the buyer, at least ten days before his planned departure date, the following information:
a) The name, address and telephone number of the local representative of the seller or, failing that, the names, addresses and telephone numbers of the local organizations that could help the consumer in the event of difficulties or, failing that, the telephone number to contact the seller in the event of an emergency;
b) For journeys or holidays of minors abroad, a telephone number and address allowing for the establishing of direct contact with the child or the on-site manager for the holiday;
20° The clause for termination and reimbursement without penalties of the sums paid by the buyer in the event of non-observance of the information obligation provided for in 13° of article R. 211-4;
21° The commitment to give the buyer, in a timely manner before the beginning of the journey or holiday, the departure and arrival times.
The buyer can transfer his contract to a transferee who fulfills the same conditions as him to carry out the journey or holiday, as long as this contract has not produced any effect.
Unless there is a stipulation that is more favorable to the transferor, he must inform the seller of his decision by any means allowing him to obtain a confirmation of receipt seven days before the beginning of the journey at the latest. When it is a cruise, this period is extended to fifteen days. In no event is this transfer subject to prior authorization.
When the contract includes the express possibility of a price revision, within the limits provided for in article L. 211-12, it must mention the precise method used for the calculation of the price variations, both upward and downward, and in particular the amount of the transportation costs and related taxes, the currency or currencies that could have an impact on the price of the journey or holiday, the share of the price to which this variation can apply, and the rates of the currency or currencies used as references for the establishment of the prices appearing in the contract.
When, before the departure of the buyer, the seller is forced to modify one of the essential elements of the contract, such as a significant price increase and when he ignores the information obligation mentioned in 13° of article R. 211-4, the buyer can, without prejudice to recourse for reparation of damage that might be suffered, and after having been informed by the seller by any means allowing him to obtain a confirmation of reception:
-either terminate his contract and obtain the immediate reimbursement of the sums paid without penalties;
-or accept the modification or substitution journey proposed by the seller; a rider to the contract specifying the modifications made is then signed by the parties; any decrease in prices is deducted from sums that may remain due from the buyer and, if the payment already made by him exceeds the price of the modified package, the surplus must be refunded to him before the date of his departure.
In the case provided for in article L. 211-14, when, before the departure of the buyer, the seller cancels the journey or the holiday, he must inform the buyer by any means allowing him to obtain a confirmation of reception; the buyer, without prejudice to recourse for reparation of damage that might be suffered, obtains from the seller the immediate reimbursement of the sums paid without penalty; in this case, the buyer receives compensation at least equal to the penalty that he would have had to pay if the cancellation had occurred due to him as of that date.
The provisions of this article do not in any way represent an obstacle to the concluding of an amicable settlement leading to the acceptance, by the buyer, of a substitute journey or holiday offered by the seller.
When, after the departure of the buyer, the seller is unable to provide a preponderant share of the services provided for in the contract representing a significant percentage of the price honored by the buyer, the seller must immediately take the following measures without prejudice to recourse for reparation of damage that might be suffered:
-either offer services to replace the planned services, bearing any additional cost and, if the services accepted by the buyer are of a lower quality, the seller must reimburse him for the price difference upon his return;
-or, if he cannot offer any replacement service or if these are refused by the buyer for valid reasons, provide to the buyer, at no additional cost, passenger tickets to guarantee his return in conditions that can be judged to be equivalent to the place of departure or to another place accepted by both parties.
The provisions of this article are applicable in the event of non-observance of the obligation provided for in 13° of article R. 211-4.
PARTICULAR TERMS OF SALE
QUATRA GOLF, a professional travel agency that holds a license issued by ATOUT France #IM72140001, sells vacations offered on this site. The General and Special Conditions of Sale are brought to the attention of the client, before signing the contract to purchase the vacation package. These form an integral part of the information referred to in Article R.211-4 of the Tourism Code. By signing a vacation stay contract, the client expressly acknowledges having read previously and accepted these Terms and Special Conditions of Sale and the specific descriptions of a selected stay package.
1. CUSTOMIZED GROUP TRAVEL – REGISTRATION
1.1 Group vacation packages
QUATRA GOLF offers stay vacation packages tailored to meet your needs. To receive your personalized travel program, you must submit your request for a quotation by phone or via our website www.private-golfing.com. An adviser will provide a quotation according to your request within two weeks, containing the details of your program and its fixed price to include all fees, tax and other services included unless there are any adjustments as specified in Section 4 of this set of Terms & Conditions. Where the price exceeds the estimated price, QUATRA GOLF may establish a new quotation for your stay if certain conditions, including tariff have be amended.
The vacations organized by QUATRA GOLF are for groups ranging from 2 to 8 people.
Registration is considered complete upon the completion on line of the registration form found on our website: www.private-golfing.com
1.3 Methods of payment
For registration made in advance of 35 days of the start of the vacation package, a deposit payment of 30% of the total package price must be made to QUATRE GOLF.
For registrations made within 35 days of the start date of the vacation, payment in full must be made.
Deposit payments can be made online using a credit card via our site: www.private-golfing.com. Balance or full payments made within the period of less than 35 days from commencement of the vacation are to be made via bank transfer to the following account:
IBAN FR76 3000 3012 2000 0270 3301 227
Upon payment of the deposit or the total price of your stay package, QUATRA GOLF will send you an invoice. Any balances due must be paid without prompting from us by no later than 35 days before the date of arrival. Any delay in payment of the balance will be considered a cancellation of the total package, for which a cancellation fee will be applied, as set out in Section 3 of these Terms & Conditions.
In accordance with Article L.121-20-4 of the Consumer Code, you do not benefit from a period of reflection (commonly referred to as a ‘cooling-off’ period) when registration is made via our website.
2. STAY PACKAGE INFORMATION
2.1 Administration procedures
Before registering to book your stay, you must ensure that each person accompanying you (according to his/her nationality) is in possession of a valid passport or national identity card.
We also suggest that you review information supplied by appropriate authorities regarding any health risks and traveling associated with your country of residence and that you take the necessary precautions to minimize any such risks.
2.2 Baggage & personal effects
QUATRE GOLF will not be held responsible for any loss, theft or damage to baggage or personal effects during your stay. In case of problems, it is recommended that you file a complaint with the relevant local authorities and your insurance company.
2.3 Hotel services
The hotel classification rating or category is established by the local tourism authorities in accordance with the standards and/or customs of the host country. Normally, the expectation is that clients can take possession of their room on arrival after 2pm (14h00) and release it before noon (12h00), regardless of the time of your departure.
2.4 Services not used or modified
Clients wishing to modify services on-site accept that such services are subject to availability and may incur a surcharge that is payable to the service provider at the time of provision. Further, a service not used does not entitle you to a refund of any kind.
2.5 Golfing rules and circumstances
GOLF QUATRA will not be held responsible and no refund will be due:
• If the selected golf course(s) is/are unplayable due to weather conditions, restoration and/or maintenance or competition
• If the client does not meet the requirements of the golf course in terms of (but not limited to) golfing handicap, dress or behavior
All photographs included on the website: www.private-golfing.com are for illustrative purposes only and do not form any part of any contractual agreement.
3. CONDITIONS AND CANCELLATION
If a client finds that he must cancel his vacation, he must immediately inform QUATRE GOLF and its insurance company. This must be done in writing, clearly stating the date on which the letter is written and detailing the reasons for the cancellation. This letter will be retained as evidence of the cancellation and the calculation of any billing/cancellation fees.
3.1 Schedule of cancellation fees (FULL)
More than 60 days before arrival: 10% of total + tourist tax
– From 60 to 30 days before arrival: 30% of total + tourist tax
– From 30 days to 21 days before arrival: 50% of the total + tourist tax
– From 20 to 11 days before arrival: 75% of the total + tourist tax
– From 10 days before arrival or no show: 100% of total + tourist tax
3.2 Schedule of cancellations fees (PARTIAL)
If one or more registered travelers on the same file (registration folio) cancel(s) their participation, the vacation package remains valid and any relevant costs are shared amongst the remaining members of the group:
– For services not shared, the scale of cancellation charges (referred to in Section 3.1) will be calculated for the traveler(s) who cancels. This calculation will be made on the price of the services unused at the date of the cancellation.
– For shared services, cancellation charges are equal to 100% of the scheduled charge and are payable by the cancelling participant or by the other member(s) of the vacation group.
When there are multiple clients on the same file (registration) and one of them cancels his trip, the cancellation fee is deducted from monies already paid to QUATRE GOLF for this vacation package. Such deductions are made regardless of the person who has made the payment.
Unless otherwise specifically stated, prices quoted do not include:
– any flights to and from the destination
– specialist and Grand Cru wines and spirits
– the cost of administrative/legal documents required for the vacation stay
4.1 Invoicing / Billing
The amount stated on the invoice is final and fixed. It is stated in Euros. However, in accordance with the law, QUATRE GOLF may find it necessary to adjust pricing and content of the vacation packages to reflect changes in the cost of transport especially relating to fuel costs.
In the case of a price change, QUATRA GOLF undertakes to inform the client by e-mail no later than 30 days before the start date of the vacation package.
QUATRA GOLF provides to its clients the conditions of specific insurance, a cancellation or a comprehensive insurance. They take out to AXA ASSISTANCE when booking their stay. Only customers living in Europe can take out to this provider. As the company does not offer flights for their stays, customers are recommended to take out additional insurance covering the air transport services. For non-affected customers who want to buy an insurance, they should refer to their insurer.
QUATRA GOLF will not be held responsible for any consequences arising from the following:
• Unforeseen incidences/accidents and insurmountable events caused by a third party who is unconnected with QUATRE GOLF such as (but not limited to): political unrest, revolution, war or industrial action (outside the control of QUATRE GOLF). Neither is QUATRE GOLF responsible for technical problems not within its control, delays, loss or theft of baggage and personal effects. Any delays caused by route changes or other problems with a carrier and where there is no compensation payable by that carrier, such costs are at the responsibility of the client.
• Cancellation of part or all of the vacation caused by circumstance of force majeure and/or for reasons related to the personal safety of clients and/or by order of an administrative authority. QUATRE GOLF reserves the right to make changes to dates, schedules and/or planned routes, if it is deemed necessary to ensure the safety of the traveler or for any other reason as outlined above.
7. CLAIMS & COMPLAINTS
These should be made in writing or via email as soon as possible, either during your stay or immediately thereafter. Claims must have supporting documentation. Please send these to: Quatre Golf, 75 Boulevard Alexandre et Marie Oyon, 72100 LE MANS, France. We undertake to respond in a timely fashion to any and all such correspondence.
8. PERSONAL INFORMATION & DATA
• Article 34 of the French law ‘Informatique et Libertés’ states that you have a right to access, modify, rectify and to delete data concerning you. The information that you supply to QUATRA GOLF may be used by third parties. To exercise your rights, or if you do not wish your personal information/data to be used by third parties, please write to: Quatre Golf – Customer Service, 75 Boulevard Alexandre and Marie Oyon, 72100 Le Mans, France.
• Total or partial reproduction of this website or its contents (general structure, texts, sounds, logos, images and animations), by any means whatsoever, without prior authorization and the express permission of QUATRA GOLF, is prohibited and constitutes an infringement under the Code of Intellectual Property.
QUATRE GOLF uses a secure platform for the protection of sensitive information and personal data including financial transactions conducted through the site. This technology system is called: SOGENACTIF
Terms & Conditions of Sale updated on 10 December 2014.
Limited Liability Company (SAS) – Capitalization: 50,000 €
75, boulevard Alexandre et Marie Oyon, 72100 LE MANS, France
Telephone: +33 (0)9 67 18 43 38 / +33 (0)2 43 84 43 38
Travel Agency Registration: ATOUT France IM72140001
Company Registration / SIRET # 801 399 213 00017
TVA/VAT (Value Added Tax) # FR76 801 399 213
Professional & Public Liability Insurance:
HISCOX France # HA RCP0237324/88799
19 rue Louis Le Grand, 75002 Paris, France
Finance Guarantee: 100,000€
Association Professionnelle de Solidarité du Tourisme
15, avenue Carnot 75017 Paris